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| 接上 # cd /root/.cpan/build/GD-2.35 # # LD_LIBRARY_PATH="/usr/local/lib" # export LD_LIBRARY_PATH # perl Makefile.PL # make install 然后再用/opt/otrs/bin/otrs.checkmodules.sh检查一下是不是ok了 实在不行用perl Makefile.PL --ignore具体我忘了，系统会给出提示，注意看屏幕输出 perl安装模块有些麻烦，经过安装这么多遍，总结了条经验就是如果在perl -MCPAN -e shell里安装不成功就到/root/.cpan/build/目录下找到模块的目录，再运行 perl Makefile.PL ;make ; make install 再不行就去下载过一个，比如上面的DBD-mysql 已经安装的差不多了! 现在我们还差 用cgi图形界面来导入数据库 ***** 这里要设置apache的httpd.conf文件 ******* # vi /usr/local/apache2/conf/httpd.conf # ... AddHandler cgi-script .cgi .pl AddType application/x-compress .Z AddType application/x-gzip .gz .tgz AddType application/x-httpd-php .php .phtm AddType application/x-httpd-php-source .phps DirectoryIndex index.html index.pl index.php Options Indexes ExecCGI FollowSymLinks NameVirtualHost *:80 <Directory "/opt/"> Options Indexes FollowSymlinks AllowOverride None Allow from all </Directory> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" <Directory "/opt/otrs/bin/cgi-bin/"> Options +ExecCGI -Includes AddHandler cgi-script .cgi .pl AllowOverride None Allow from All </Directory> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs" <Directory "/opt/otrs/var/httpd/htdocs"> AllowOverride None Allow from all </Directory> <VirtualHost *:80> DocumentRoot /usr/local/apache2/htdocs/ </VirtualHost> Alias /otrsdownload/ "/opt/otrs/var/log/otrsdownload/"# OTRS下载 <Directory "/opt/otrs/var/log/otrsdownload/"> Options Indexes MultiViews AllowOverride None Allow from all </Directory> </VirtualHost> 保存退出后重启apache # /usr/local/apache2/bin/httpd -k restart 接下来打开安装页面 otrs/installer.pl (提示:在安装之前您还需要把文件权限给打开 chmod 777 /opt/otrs/Kernel/*.* ) 设置好之后按照他给的图形提示,安装好就可以了! 二、OTRS-Kernel文件移动 把otrs上的Kernel文件夹复制到linux下. 因为我们是从WINDOWS上转移过来的,所以原有的路径需要相应的做些更改 配置路径的主要文件在Kernel文件夹下 主要的目的是把原来的C:/OTRS/otrs改为/opt/otrs你的OTRS目录路径就可以了. 需要更改路径的地方有: ********* ****** 修改文件路径 ****** ********** "opt/otrs/Kernel/Config.pm"(61,22): $Self-> = 'C:/OTRS/otrs'; "opt/otrs/Kernel/Config.pm"(76,38): $Self-> = 'C:/OTRS/otrs/var/log/otrs.log'; "opt/otrs/Kernel/Config_backup_email_module.pm"(61,22): $Self-> = 'C:/OTRS/otrs'; "opt/otrs/Kernel/Config_backup_email_module.pm"(76,38): $Self-> = 'C:/OTRS/otrs/var/log/otrs.log'; "opt/otrs/Kernel/Config/Files/ZZZAuto.pm"(9,35):$Self-> = 'C:/OTRS/otrs/var/log/otrs.log'; 更改方法如下:: # vi /opt/otrs/Kernel/Config.pm 找到 # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self-> = 'C:/OTRS/otrs'; 把$Self-> = 'C:/OTRS/otrs';修改为:$Self-> = '/opt/otrs'; 找到 # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # $Self-> = 'Kernel::System::Log::File'; $Self-> = 'C:/OTRS/otrs/var/log/otrs.log'; 把$Self-> = 'C:/OTRS/otrs/var/log/otrs.log'; 修改为:$Self-> = '/opt/otrs/var/log/otrs.log'; 保存退出. 还需要更改的文件有CRONw文件夹的crontab.txt文件中 */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl -c db */20 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl 45 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PendingJobs.pl 10 0 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/otrs.cleanup */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PostMasterPOP3.pl 01 01 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/RebuildTicketIndex.pl 55 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/DeleteSessionIDs.pl --expired 35 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/UnlockTickets.pl --timeout C:/OTRS/Perl/bin/perl.exe改为/usr/bin/perl C:/OTRS/otrs改为 /opt/otrs 如下: */10 * * * * root /usr/bin/perl /opt/otrs/bin/GenericAgent.pl -c db */20 * * * * root /usr/bin/perl /opt/otrs/bin/GenericAgent.pl 45 */2 * * * root /usr/bin/perl /opt/otrs/bin/PendingJobs.pl 10 0 * * * root /usr/bin/perl /opt/otrs/bin/otrs.cleanup */10 * * * * root /usr/bin/perl /opt/otrs/bin/PostMasterPOP3.pl 01 01 * * * root /usr/bin/perl /opt/otrs/bin/RebuildTicketIndex.pl 55 */2 * * * root /usr/bin/perl /opt/otrs/bin/DeleteSessionIDs.pl --expired 35 * * * * root /usr/bin/perl /opt/otrs/bin/UnlockTickets.pl --timeout 如果是php文件的话用:/usr/local/php /opt/otrs/...... 这个格式就可以了 |
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